CSCrypto Sticker

Refund Policy

This is a translation of the document for the reader's convenience. The Russian-language text is the legally binding version.

This page describes what happens to a cryptosticker order's payment depending on the outcome of that payment. It applies together with the Public Offer.

1. Before the payment is completed

If payment was never started, was declined by the bank/acquirer, was cancelled by the buyer before confirmation, or the order timed out — no money is charged, the registry entry and the availability slot for the ordered cryptosticker are released automatically, and no refund request is needed.

2. After the payment has been charged

If the payment is confirmed by the provider (status "Captured") and the corresponding cryptosticker has already been secured for the buyer, the order is considered fulfilled: in this case a "refund" does not mean retroactively cancelling the technical record, but a monetary refund on request under this section.

Under Article 30 of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" of 04.05.2010 No. 274-IV and Article 668 of the Civil Code of the Republic of Kazakhstan, the buyer has the right to refuse the cryptosticker and demand a refund of the money paid, on the terms set out below.

To request a refund, the buyer sends a written request to support@cryptosticker.org, specifying:

  • the order number;
  • the date and amount of payment;
  • the reason for the refund;
  • the last four digits of the card used for payment.

The request is reviewed within 10 (ten) calendar days of its receipt by the Operator. An approved refund is issued exclusively to the same bank card used for payment, through the payment gateway, in accordance with the rules of the Visa and Mastercard payment systems; refunds in cash are not made. Funds are credited to the card within 5 to 30 business days depending on the issuing bank; the Operator is not responsible for the bank's refund processing time. A refund cannot exceed the amount actually charged; a partial refund reduces the counted purchase amount proportionally to the refunded part.

If, when reviewing the request, signs of abuse of rights or bad-faith conduct by the buyer are established, the Operator has the right to refuse the refund; the refusal is issued in writing, stating the grounds, within the same 10 calendar days from receipt of the request.

3. Payment dispute (chargeback)

If the cardholder disputes the payment through the issuing bank, the Operator receives the corresponding notice from the acquiring bank and provides the requested documents for the transaction within the period set by the bank. The final decision on the dispute is made by the issuing bank under the rules of the international payment systems. A cryptosticker already transferred to the buyer is not unilaterally and automatically withdrawn without resolving the dispute or a separate agreement with the buyer.

4. Technical failures

If a charge went through but, due to a technical failure, the cryptosticker did not appear in the personal collection, this does not require a refund request: the Operator must either complete delivery of the same paid cryptosticker once the failure is fixed, or, if that is not possible, refund the amount paid in full.

5. Validity of this policy

As of the publication date, payment acceptance on the site is disabled (see the current status on the "Store" page). This policy begins to apply to specific orders once payment is enabled on the site.